Shipping & Delivery Policy

1. Shipping Carriers

We primarily ship orders using:

• United States Postal Service (USPS)
• FedEx (Federal Express)

The carrier used for your order may depend on your location, the size and weight of the package, shipping method selected at checkout, and other logistical considerations.

2. Order Processing & Handling Time

All orders are subject to a standard 3–4 business day handling time before shipment. This handling time allows us to:

• Verify payment and order details.
• Prepare, package, and label your items.
• Coordinate pickup or drop-off with USPS or FedEx.

Handling time does not include weekends or holidays, and is in addition to the carrier’s transit time.

3. Shipping Timeframes

Once your order has shipped, delivery times are determined by the carrier and service level. Shipping times may vary based on:

• Destination and distance from our shipping location.
• Carrier delays, routing, and volume.
• Weather conditions, holidays, and other unforeseen disruptions.

Any delivery dates shown at checkout or in confirmation emails are estimates only and are not guaranteed. We are not responsible for carrier delays once the package has been handed over to USPS or FedEx.

4. Shipping Options & Rates

Available shipping methods and rates will be displayed at checkout based on your shipping address and the items in your cart. Shipping costs may depend on:

• Total order weight and dimensions.
• Destination (domestic or international, where offered).
• Selected service level (e.g., standard, expedited, where available).

From time to time, we may offer promotional or flat-rate shipping. Any such offers are subject to specific terms and may be changed or discontinued at our discretion.

5. Domestic & International Shipping

Our primary shipping coverage and options will be indicated at checkout. If we offer international shipping:

• Customs duties, taxes, and import fees may be charged by your local authorities.
• You are responsible for any such additional costs.
• International delivery times may be significantly longer and are subject to border inspections and regulations.

If certain destinations are restricted or not supported, the system may prevent checkout or display an error message. We reserve the right to decline orders to specific regions at our discretion.

6. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your address, apartment or unit number, and contact information before submitting your order.

We are not responsible for:

• Orders shipped to an incorrect or incomplete address you provided.
• Packages lost due to wrong address information supplied at checkout.

If an order is returned to us due to an incorrect or undeliverable address, we may contact you to arrange re-shipment. Additional shipping fees may apply.

7. Order Tracking

When available, we will provide a tracking number once your order ships. You can use this tracking number on the carrier’s website (USPS or FedEx) to monitor your delivery.

Please allow some time after receiving the tracking number for the carrier’s system to update with the latest scan information.

8. Delays, Weather & Force Majeure

In some cases, deliveries may be delayed due to factors beyond our control, including but not limited to:

• Severe weather or natural disasters.
• Carrier operational issues or volume spikes.
• Local or national emergencies.
• Customs inspections (for international shipments).

While we do our best to assist and provide information, we are not liable for delays caused by carriers or external events outside our reasonable control.

9. Lost, Stolen, or Damaged Packages

Once a package has been marked as delivered by USPS or FedEx, the shipment is considered complete. We are not responsible for packages that are:

• Stolen after delivery.
• Lost due to incorrect address provided by the customer.

If your order arrives damaged or appears lost in transit:

• Take clear photos of any damage to the packaging and items.
• Contact us promptly with your order number and photos.
• We may assist you in filing a claim with the carrier, as applicable.

Resolution may vary depending on carrier policies and the specifics of the situation.

10. Split Shipments

In some cases, your order may be shipped in multiple packages for logistical reasons. If your order is split:

• You may receive separate tracking numbers for each shipment.
• Different packages may arrive on different days.

11. Order Changes & Cancellations

Because we begin processing orders as quickly as possible, we cannot guarantee that changes or cancellations can be made once an order is placed. If you need to modify or cancel an order, contact us immediately with your order number:

Email: info@cometastethesugar.com

If your order has already entered the shipping process or has shipped, changes or cancellations may not be possible.

12. Returns, Exchanges & Refunds

Our policies regarding returns, exchanges, or refunds for shipped items are described in our Refund/Return Policy (if applicable). Please review that document for full details on eligibility, timeframes, and procedures.

13. Changes to This Shipping & Delivery Policy

We may update or modify this Shipping & Delivery Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Any changes become effective when posted on the Site. Your continued use of the Site or placement of new orders after changes are posted signifies your acceptance of the updated policy.

14. Contact Information

If you have questions about shipping, delivery, or this policy, please contact us: